Delivery
How much does delivery cost?
UK delivery costs £2.95, with tracking included so you can follow your order every step of the way.
When will I receive my order?
Orders are processed within 1 to 2 working days, Monday to Friday.
For UK orders, delivery usually takes 7 to 10 working days after processing. This means the total delivery time is typically 8 to 12 working days.
As soon as your order ships, you’ll receive a confirmation email with tracking details.
Where do you deliver?
We deliver throughout the United Kingdom.
Will I have to pay any customs or import fees?
No. The price you pay at checkout is final, with nothing extra to pay on delivery.
Returns & refunds
What is your returns policy?
If you're not completely happy with your order, you can return it within 14 days of delivery for a refund or exchange. We accept returns for both new and used items.
How do I return an item?
Simply email us at contact@maisonhalo.co.uk and we'll guide you through every step.
When will I get my refund?
Once we've received and checked your return, your refund is processed within 5 working days to your original payment method.
Fitting & installation
Will the lampshade fit my light?
Our lampshades are designed to fit standard UK fittings. You'll find the exact dimensions and fitting details on each product page. If you're unsure, just get in touch and we'll happily help.
Are your lampshades easy to install?
Yes. Our shades slip onto your existing fittings with no electrician required. Most can be fitted in just a couple of minutes.
Do I need an adaptor or any extra parts?
Each product page lists exactly what's included. If an adaptor is needed for your fitting, we'll always make it clear.
Our products
What are your lampshades made of?
Our lampshades are made from carefully selected materials, chosen for their texture, durability and beautiful finish. Materials may vary depending on the collection, and full details are listed on each product page.
Where are your products made?
Our lampshades are sourced from carefully selected supplier partners, with countries of origin that may vary depending on the collection.
Each collection is chosen for its design, finish and ability to bring warmth and character to everyday homes.
Will the colour look the same once the light is on?
Natural materials can shift slightly in tone once illuminated, which is part of their charm. We photograph our shades so you know exactly what to expect.
How do I care for my lampshade?
A gentle dust with a soft brush or dry cloth keeps your lampshade looking beautiful.
Orders & payment
What payment methods do you accept?
We accept most major credit and debit cards, including Visa and Mastercard, as well as PayPal, Apple Pay and Google Pay.
Is it safe to pay on your site?
Absolutely. All transactions are secured and encrypted, and your payment details are never stored on our site
Can I change or cancel my order?
Contact us as soon as possible at contact@maisonhalo.co.uk and we'll do our best to help before your order is dispatched.
Tracked UK delivery
Follow your order every step of the way
Easy to fit
No electrician needed, ready in minutes
14-day returns
Shop with confidence, returns made easy
Secure checkout
Safe payment, encrypted and protected