Processing & delivery times
- Processing time: 1 to 2 working days (Monday to Friday).
- Delivery time (UK): 7 to 10 working days (Monday to Friday).
Total delivery time (UK): 8 to 12 working days (Monday to Friday).
If you'd like to check delivery availability in your area, feel free to contact us at contact@maisonhalo.co.uk.
Orders placed Monday to Friday before 5pm (UK time) are processed the same day. Orders placed after 5pm on Friday will be processed the following Monday.
Shipping costs
All UK orders are shipped with tracking for a flat delivery fee of £2.95. The delivery cost is always shown clearly at checkout before you place your order.
Carrier
UK orders are delivered by Royal Mail or Evri, with tracking included on every order.
Tracking your order
As soon as your order ships, you'll receive a confirmation email with tracking details. You can also track your order via our Track my order page.
If your tracking hasn't updated for several days, or you have any questions about your delivery, please contact us at contact@maisonhalo.co.uk.
Missing or partial orders
If part of your order is missing, or an item hasn't arrived, please contact us at contact@maisonhalo.co.uk within 14 days of delivery. We'll check your order and arrange for any missing item to be sent or refunded.
Changing your delivery address
Once an order is in transit, we're no longer able to change the delivery address. If you need to change your address, please contact us within 24 hours of placing your order at contact@maisonhalo.co.uk.
Cancellations & address errors
Cancellations are possible as long as your order hasn't yet been prepared for shipping. We recommend making any request within 24 hours of purchase. Once an item has shipped, please refer to our Refund policy for any refund request.
We encourage you to check your address carefully before completing your order. Any address correction is only possible while the order is still being processed.
Maison Halo cannot be held responsible for orders returned due to incorrect information provided by the customer.
Parcels damaged in transit
If your parcel arrives visibly damaged, we recommend refusing the delivery and informing our customer service immediately.
If the parcel was delivered in your absence, please contact us at contact@maisonhalo.co.uk with photos of the product and its packaging.
Contact
CL Digital, Cuennet
Rue St-Laurent 5, 1470 Estavayer-le-Lac, Switzerland
Company no. CHE-272.278.021
Email: contact@maisonhalo.co.uk
Phone: +41 79 450 30 14
Monday to Friday, 9am–12pm and 2pm–5pm (UK time)
Last updated: 29 July 2026