This privacy policy explains how your personal information is collected, used and shared when you visit maisonhalo.co.uk (the "Site") or place an order with us.
Personal information we collect
When you browse the Site, certain information is automatically collected, including:
- Your browser type, IP address and time zone.
- Certain cookies installed on your device.
- The pages you visit, the products you view and the searches that led you to our Site.
- How you interact with the Site.
We refer to this information as "Device Information".
How we collect it
Cookies: These files store information that is essential to your browsing experience. For example:
- _session_id: A unique identifier used to store information about your session.
- cart: Keeps track of the items placed in your basket.
Log files: These record certain actions taken on the Site, such as your IP address, internet provider and browser type.
Tags and pixels: Technologies used to track how visitors interact with the Site.
When you place an order, we also collect personal information including:
- First and last name
- Billing and delivery address
- Email address and phone number
We refer to this information as "Order Information".
When we refer to "Personal Information", we mean both Device Information and Order Information.
How we use your personal information
We use Order Information to:
- Process payments and ship your orders.
- Communicate with you when needed.
- Detect and prevent fraud.
- Tailor our offers and provide relevant content.
We use Device Information to:
- Identify potential fraud attempts.
- Improve and optimise your experience on the Site.
- Measure the effectiveness of our marketing campaigns.
Sharing your information
We share some of your personal information with third-party providers to help us run our business:
- Shopify: Our online store hosting platform.
- Google Analytics: Used to analyse Site traffic and visitor behaviour.
We may also disclose your information where required by law or where necessary to protect our rights.
Targeted advertising
Your personal information may be used for advertising purposes. You can limit these ads by adjusting your settings: Google: Advertising settings .
Your rights
If you are a resident of the UK or the European Union, you have the following rights:
- Access the personal information we hold about you.
- Request that it be corrected or updated.
- Request that your personal data be deleted.
To exercise these rights, please contact us at contact@maisonhalo.co.uk.
Please note that some information may be transferred outside the UK and Europe, including to Switzerland, as part of processing your order.
Data retention
We keep your Order Information for as long as necessary to process your order, unless you ask us to delete it.
Changes to this privacy policy
We may update this policy to reflect changes to our practices, legal requirements or operational adjustments.
Contact us
Address: CL Digital, Cuennet, Rue St-Laurent 5, 1470 Estavayer-le-Lac, Switzerland
Email: contact@maisonhalo.co.uk
Phone: +41 79 450 30 14
Last updated: 24 July 2026